Cloud Support Engineer

About the role

Canonical is seeking a Cloud Support Engineer to join its globally distributed team. You will provide expert assistance to customers using Ubuntu and other open‑source products, tackling complex cloud‑environment issues, kernel crashes, and OS configuration challenges.

Key responsibilities

• Investigate and resolve customer‑reported issues across Canonical’s product portfolio.
• Maintain Service Level Agreements by managing each support case to the highest satisfaction.
• Engage directly with customers via phone, ticketing systems, and remote sessions.
• Participate in a regular weekend on‑call rotation.
• Write and update knowledge‑base articles to share solutions and lessons learned.
• Understand Ubuntu development cycles to set realistic expectations for fixes.

Required profile

• Professional written and spoken English.
• Strong affinity for open‑source development and a passion for technology.
• At least 36 months of relevant technical support experience.
• Excellent problem‑solving abilities and the capacity to work independently in a remote setting.

Required skills

• Programming fundamentals.
• Advanced troubleshooting.

What we offer

• Fully remote work arrangement.
• Opportunity to work with a leading open‑source company and its global community.
• Collaborative environment with regular in‑person gatherings worldwide.