Customer Insights Specialist (Arabic Speaking)
Black Pearl Consult · Ajman
Job description
About the role
Black Pearl Consult is hiring a Customer Insights Specialist in Ajman to lead customer research, surveys and Voice of Customer (VoC) programmes. The role turns customer feedback into clear insights that help improve services and customer journeys.
Key responsibilities
- Manage and improve customer surveys (NPS, CSAT, CES) across all channels
- Run customer research, including focus groups, interviews and usability studies
- Analyse survey data, operational data and customer feedback to find trends and pain points
- Build dashboards and reports for internal teams
- Support CX design teams with data-backed recommendations
Required profile
- Bachelor's degree in Market Research, Data Science, Psychology or similar
- 2-7 years of experience depending on education level
- Experience with VoC programmes, customer analytics or research methods
- Ability to analyse complex datasets and present insights clearly
- Arabic is mandatory; English is not required
Knowledge of VoC platforms such as Qualtrics and Medallia is a plus. Candidates can view other vacancies through the company's website.
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Published 7 hours ago
Expires 1 month from now
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Black Pearl Consult
Ajman