Customer Service Coordinator – City Centre Al Zahia

About the role

The Customer Service Coordinator will ensure the smooth operation of the Customer Service Information Desk at City Centre Al Zahia, delivering a seamless and memorable experience for mall visitors.

Key responsibilities

• Maintain up‑to‑date knowledge of mall services, amenities, store locations and promotional activities.
• Oversee day‑to‑day operations of the Information Desk in line with established processes.
• Assist customers in person and by phone, providing directions, event information and answering queries.
• Handle and resolve customer complaints according to company policies and service level agreements.
• Execute the Gift Card program and ensure all payment handling follows prescribed procedures.

Required profile

• High school diploma or equivalent.
• Minimum 2 years of customer service experience in a reputable shopping centre or luxury hotel environment within the GCC or abroad.

Required skills

What we offer

• A mission‑driven environment focused on creating great moments for guests.
• Friendly, positive workplace with over 45,000 diverse colleagues.
• Opportunities for growth guided by the Majid Al Futtaim Leadership Model.