Customer Service Representative – Export

About the role

Join Ultrafilter’s new export order desk in Dubai, supporting customers worldwide across Europe, Asia, the Americas and more. You will handle order entry, customer communication and export documentation for industrial filter products.

Key responsibilities

• Enter orders and quotation requests in the ERP system on the same day and send confirmations.
• Respond to customer emails and calls regarding prices, availability, delivery dates and required documents.
• Prepare export documents in coordination with logistics partners and forwarders.
• Log complaints and returns, following up with the Quality department.

Required profile

• Fluent English (written and spoken).
• 2‑5 years of experience in customer service, inside sales, order processing or export coordination, preferably B2B.
• Careful, structured and calm when dealing with customers.

Required skills

• Experience with an ERP or CRM system.
• Proficiency in Excel.
• Knowledge of export documentation, Incoterms and customs procedures (training provided if lacking).

What we offer

• Salary AED 6,000‑9,000 per month (tax‑free) plus a language allowance of AED 1,500‑2,500 for French or German.
• Employment visa, medical insurance, 30 days annual leave, end‑of‑service gratuity and annual flight.
• Monday‑Friday, 09:00‑18:00 office in Business Bay, with salary review after probation.