Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to promote and sell Etisalat plans to businesses, institutions, government entities, and Emirati customers. You will act as the primary point of contact, delivering detailed information on plan features, benefits, and pricing while ensuring a high level of customer satisfaction.

Key responsibilities

• Promote and sell Etisalat plans tailored to various client segments.
• Provide detailed information about plan features, benefits, and pricing.
• Identify upselling and cross‑selling opportunities to increase revenue.
• Handle and resolve customer concerns promptly and professionally.
• Maintain a positive, empathetic, and professional attitude at all times.
• Build sustainable relationships through open communication.
• Document customer interactions, transactions, comments, and complaints.
• Alert team leader to trends in customer calls and provide feedback on service efficiency.

Required profile

• Minimum 1 year of experience in a call centre, customer care, or front‑desk role.
• Graduate or diploma qualification (mandatory).
• Age below 30 years.

Required skills

• Computer proficiency