Customer Success Manager – Middle East

About the role

Teamworks is seeking a Customer Success Manager to own and grow an existing portfolio of professional sport organisations across the UAE, Saudi Arabia, Qatar and the wider Middle East. You will work closely with an on‑ground Account Executive, delivering implementations, driving renewals and deepening relationships in a fast‑growing market.

Key responsibilities

• Own the end‑to‑end relationship for a growing book of accounts across the Middle East.
• Lead Hub implementations delivered in Arabic, collaborating with the Product Success team on AMS and other product lines.
• Drive renewals and maintain account health, contributing to the team’s 96.5% renewal rate.
• Partner with the Middle East Account Executive and sales team on demos, cross‑sell opportunities, and post‑sale support.
• Build real, in‑person relationships through regular on‑site customer visits.

Required profile

• Fluent in Arabic and English, both spoken and written.
• Hands‑on experience working within a professional sport organisation or club.
• Strong project‑management, data‑literacy and communication abilities to translate technical concepts for coaches, medical staff and administrators.
• Data‑driven mindset with a passion for customer experience.
• Leadership and communication skills to guide organisations through software adoption.

Required skills

• Teamworks Hub implementation.
• Teamworks Athlete Management System (AMS).
• Project management.
• Data analysis.