Customer Success Manager – Sales & Renewal

About the role

ACI Worldwide is looking for a Customer Success Manager to drive adoption, retention and growth for its payments solutions in the Dubai region. The role will establish a scalable Customer Success function, work closely with sales and guide customers from onboarding through long‑term success.

Key responsibilities

• Design and deliver a consistent, scalable Customer Success approach for new and existing accounts.
• Lead onboarding activities, ensuring customers achieve initial value quickly.
• Proactively engage customers to understand goals, guide adoption and strengthen relationships.
• Identify early risks, drive actions to improve account health, retention and satisfaction.
• Use account insights to uncover expansion opportunities and lead or support commercial conversations.

Required profile

• Minimum 5 years of experience in customer‑facing roles, preferably within payments or financial services.
• Strong business, negotiation and account‑planning skills.
• Experience with recurring‑revenue models and software license agreements.
• Proven ability to build executive‑level relationships and drive revenue growth.