Desktop Engineer – End‑User Computing Support

About the role

The Desktop Engineer will ensure the reliability, performance and security of the on‑premises end‑user computing environment. You will provide first‑ and second‑level support to employees, manage device lifecycles and collaborate with other IT teams to resolve complex issues.

Key responsibilities

• Provide Level 1 and Level 2 support for desktops, laptops, printers and peripherals.
• Install, configure, maintain and troubleshoot Windows operating systems and enterprise applications.
• Support on‑premises Active Directory, Group Policy, file shares and end‑user access requests.
• Manage hardware deployments, upgrades, device refreshes and asset lifecycle activities.
• Perform break‑fix support, root‑cause analysis and issue resolution for endpoint devices.
• Support office IT infrastructure, including meeting‑room technology, network connectivity and workplace devices.
• Maintain endpoint security standards, patching, antivirus and compliance requirements.
• Document incidents, service requests and technical procedures in the ITSM platform.
• Collaborate with infrastructure, network and application support teams to resolve escalated issues.

Required profile

• 3–5 years of desktop support or end‑user computing experience.
• Hands‑on experience with Windows desktop operating systems and Microsoft Office.
• Experience supporting on‑premises environments such as Active Directory and Group Policy.
• Familiarity with ITSM/ticketing tools and service‑management processes.
• Strong troubleshooting, communication and customer‑service skills.
• Relevant certifications are a plus (Microsoft Modern Desktop Administrator Associate, CompTIA A+, CompTIA Network+, ITIL Foundation).

Required skills

• Windows operating systems
• Microsoft Office suite
• Active Directory
• Group Policy
• Hardware troubleshooting and imaging
• Software deployment tools
• Endpoint security tools (antivirus, patch management)
• ITSM/ticketing platforms
• Meeting‑room technology and network connectivity basics