Digital Business Analyst – AI‑Driven Public Policy & Digital Transformation

About the role

Whiteshield Partners is seeking a Digital Business Analyst who is passionate about data, public policy and AI‑driven digital innovation. The role bridges policy design and technology, helping governments create smarter, faster digital services.

Key responsibilities

• Collaborate with policymakers, data scientists and digital specialists to identify digitisation, automation and AI opportunities in public services.
• Translate policy objectives, service mandates and operational rules into structured digital requirements, user journeys and Business Requirement Documents.
• Leverage AI‑assisted tools such as ChatGPT, Copilot, Notion AI and Miro AI to accelerate research, workflow mapping and documentation.
• Support the design and implementation of next‑generation SaaS platforms that improve citizen outcomes in employment, trade, education and SME growth.
• Provide rapid decision‑support and data‑driven insights to inform product management and technical solution design.

Required profile

• Minimum three years (36 months) of experience in business analysis, digital transformation or related fields.
• Strong interest in public policy, government services and AI technologies.
• Ability to work collaboratively with cross‑functional teams and translate complex concepts into clear, actionable specifications.

Required skills

• Proficiency with AI‑powered tools: ChatGPT, Copilot, Notion AI, Miro AI.
• Experience drafting Business Requirement Documents and user journey maps.
• Familiarity with digital platforms, SaaS products and data‑driven decision support.