E-Commerce Manager

About the role

A sports retail company in Dubai is looking for an E-Commerce Manager. The successful candidate will manage the company's e-commerce operations, optimize the online customer journey, drive revenue growth and ensure a seamless shopping experience across all digital platforms. The role needs strong commercial acumen, e-commerce platform expertise and close collaboration with marketing, merchandising, customer service and logistics teams.

Key responsibilities

• Manage day-to-day operations of the online store and marketplace channels, keeping product catalogs, listings, descriptions, pricing, promotions and inventory accurate
• Optimize website functionality, performance and user experience for conversion, coordinating with IT and external vendors on platform enhancements
• Develop digital merchandising strategies, monitor product performance and stock, and manage pricing, promotions, discounts and loyalty programs
• Analyze sales performance and customer behavior to find growth opportunities
• Oversee online order processing and fulfillment, collaborate with logistics and warehouse teams, and resolve escalated customer issues
• Work with the marketing team on traffic, engagement and conversions, supporting SEO, SEM, email marketing, social media and paid campaigns
• Track KPIs such as conversion rate, traffic, AOV, ROAS and customer acquisition cost, and generate regular reports
• Collaborate with merchandising, marketing, operations, customer service and logistics teams, and manage relationships with external agencies and technology partners

Required profile

• Bachelor's degree in Business, Marketing, E-commerce, Digital Commerce, Retail Management or a related field
• 4-7 years of experience in e-commerce management, preferably in retail, sportswear, fashion, lifestyle or consumer brands
• Proven experience managing online stores and driving digital sales growth
• Experience in sports retail, sporting goods, activewear, footwear or lifestyle brands
• Exposure to UAE/GCC e-commerce markets and consumer behavior
• Understanding of omnichannel retail strategies and marketplace management

Required skills

• Hands-on experience with Shopify, Magento, WooCommerce or similar e-commerce platforms
• Web analytics tools such as Google Analytics and reporting dashboards
• Strong analytical, data-driven decision-making and project management skills
• Strong communication and stakeholder management skills