Front Desk Agent

About the role

Join Hilton's award‑winning team at The Mangroves Abu Dhabi as a Front Desk Agent, where you will be the first point of contact for guests, delivering warm welcomes and memorable experiences.

Key responsibilities

• Greet guests, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell service assistance.
• Process check‑out by verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
• Provide comprehensive information on hotel offerings, room types, rates, promotions and local area attractions.
• Promote hotel amenities and services through up‑selling techniques to maximize revenue.
• Respond to guest requests, resolve concerns promptly and manage communications effectively.

Required profile

• Passion for hospitality and delivering exceptional guest experiences.
• Integrity, teamwork, ownership and a sense of urgency.
• Strong communication and problem‑solving abilities.

Required skills

• Proficiency with hotel front‑desk software and point‑of‑sale systems.
• Ability to handle cash transactions and guest billing accurately.