Front Desk Agent

About the role

voco Dubai, the first voco hotel across IMEA and part of the IHG family, is looking for a Front Desk Agent. The role makes sure guests' stays start with a warm welcome, handles bookings and payments, and keeps the check-in and check-out process swift and seamless.

Key responsibilities

• Welcome guests and kick off memorable guest experiences
• Acknowledge IHG Rewards Club members and returning guests in person or by phone
• Take, manage and receive payments for guest bookings
• Make check-in and check-out fast and smooth
• Anticipate guest needs and offer tailored recommendations
• Act as guests' trusted contact, helping with bills, restaurant recommendations and other requests

Required profile

• Good communication skills, able to handle both complaints and compliments
• Problem-solving ability that turns issues into positive guest experiences
• Fluency in the local language; extra languages are an advantage but not essential
• Literate and tech-savvy, with a good grasp of reading, writing, basic maths and computer skills

What we offer

• A competitive salary and benefits
• Career development opportunities
• Employee room discounts
• A supportive work culture within the global IHG family