Front Office Intern

About the role

Join the front office team at Novotel Abu Dhabi Gate and gain hands‑on experience in hotel guest services. You will support daily check‑in and check‑out operations, reservations, and guest enquiries while developing strong communication and hospitality skills.

Key responsibilities

• Greet and welcome guests with professionalism and a genuine smile.
• Provide personalized check‑in and check‑out experiences.
• Assist guests with enquiries, directions, and hotel information.
• Offer welcome beverages or amenities based on guest status or preferences.
• Coordinate with Front Office, Concierge, and Guest Relations to ensure seamless service.
• Maintain a visible presence in the lobby and be readily available to assist guests.
• Promote hotel services, facilities, and ongoing promotions.
• Handle guest feedback, resolve issues or escalate when necessary.
• Record and communicate guest preferences and special requests effectively.

Required profile

• Currently pursuing a Diploma or Bachelor’s degree in Hospitality, Hotel Management, Tourism or a related field.
• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written); additional languages are a plus.
• Warm, outgoing, service‑oriented personality.
• Ability to work under pressure in a fast‑paced environment.
• Strong knowledge of Abu Dhabi and its tourist attractions.
• Attention to detail and ability to multitask efficiently.

Required skills

• Basic computer skills.
• Familiarity with Opera or similar hotel management software.