Front Office Manager – Luxury Hotel

About the role

The Front Office Manager will lead the front desk team at Four Seasons Hotel DIFC, ensuring seamless guest experiences in a boutique‑style luxury environment. Reporting to senior hotel management, you will coordinate daily operations, handle special guest requests, and maintain high standards of service.

Key responsibilities

• Oversee all front office activities, including check‑in, check‑out, and reservations.
• Communicate and follow up with the day shift on any issues, guest requests, or special requirements.
• Resolve customer complaints promptly, delivering professional and courteous service.
• Assist guests with inquiries about hotel services, facilities, and local attractions.
• Review arrivals, departures, and billing to ensure accurate processing and resolve discrepancies.
• Block rooms for VIP or special‑attention guests and coordinate their arrival logistics.
• Monitor late arrivals and early departures to plan next‑day staffing and operations.

Required profile

• Minimum 12 months of experience in a front office or similar hospitality role.
• Strong communication and problem‑solving abilities.
• Ability to work flexible hours, including evenings and weekends.
• Professional demeanor with a focus on delivering luxury service.

Required skills

• HotSOS
• Opera