Front Office Manager - Waldorf Astoria Ras Al Khaimah
Hilton · Ras Al Khaimah
Job description
About the role
Hilton is hiring a Front Office Manager for its Waldorf Astoria hotel in Ras Al Khaimah. The role goes beyond overseeing daily front office operations: it involves delivering memorable guest experiences that spread the warmth of hospitality.
Key responsibilities
- Manage daily front office operations, including guest service, registration, room inventory and adherence to policies and standards
- Monitor guest satisfaction, address service issues and guide the team in implementing improvements
- Promote hotel services and run up-selling tactics to drive room occupancy and revenue
- Provide regular updates and training so the team knows hotel offerings, services and local attractions
- Welcome guests, answer inquiries and resolve concerns promptly
- Supervise and coach front office team members, monitor performance and foster a positive work environment
Required profile
- A passion for hospitality
- Integrity and a strong sense of ownership and accountability
- Leadership ability and teamwork
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Published 4 days ago
Expires 1 week from now
17 views · 0 interested
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Hilton
Ras Al Khaimah