Front Office Receptionist

About the role

The Front Office Receptionist creates a welcoming, seamless, and memorable arrival and departure experience for every guest. You will be the first and last point of contact, delivering professional front‑desk services throughout the guest stay.

Key responsibilities

• Perform check‑in and check‑out procedures, process payments and handle cash/credit card transactions.
• Manage room assignments, respond to guest inquiries, resolve concerns and answer telephone calls.
• Coordinate with other hotel departments to ensure smooth operations and accurate guest information.

Required profile

• High school diploma or G.E.D. equivalent.
• Previous experience in front office, reception, cashiering, customer service or hospitality is preferred.
• No supervisory experience required.

Required skills

• Proficiency in check‑in and check‑out procedures and cash handling.
• Knowledge of Property Management Systems (PMS).
• Strong customer service, communication and complaint‑handling abilities.
• Attention to detail, accuracy in financial transactions and ability to multitask in a fast‑paced environment.
• Flexibility to work shifts, weekends, holidays and overnight schedules.