Guest Experience Agent (German Speaking)

About the role

The Guest Experience Agent is the front‑line host at voco Dubai Palm, responsible for delivering the brand’s "Come on in" hospitality and ensuring a reliably different experience for every guest.

Key responsibilities

• Welcome guests, manage check‑in/check‑out, handle reservations and ensure accurate room allocation.
• Answer telephone calls within three rings, relay messages, and coordinate mail and package deliveries.
• Maintain the reception area’s tranquility, control room keys, and close guest accounts at departure.
• Use the Property Management System (Opera), credit‑card machines and other front‑office equipment responsibly.

Required profile

• Minimum 1 year of front‑desk experience.
• Fluent in German with strong written and verbal communication skills.
• Available to work shifts, weekends and public holidays.
• Physically able to stand for extended periods and agile.

Required skills

• Proficiency with the Opera PMS.
• Excellent customer‑service orientation and problem‑resolution abilities.

What we offer

• Competitive salary and benefits.
• Employee room discounts and career development opportunities.
• Inclusive work culture within the global IHG family.