Guest Relations Executive – Luxury Hospitality

About the role

Join Jumeirah Marsa Al Arab, Dubai's newest luxury lifestyle destination, as a Guest Relations Executive. You will be the first point of contact for guests, ensuring their stay is seamless, personalized, and memorable.

Key responsibilities

• Welcome guests upon arrival, assist with check‑in, orientation and answer general inquiries.
• Handle guest requests promptly, coordinate with relevant departments and follow up to guarantee satisfaction.
• Maintain up‑to‑date knowledge of hotel services, facilities and local attractions to provide accurate recommendations.
• Prepare and update guest profiles, noting preferences and special requirements for tailored service.
• Support senior team members in coordinating VIP amenities and special arrangements.
• Adhere to standard operating procedures, grooming standards and health‑and‑safety protocols.

Required profile

• High School Diploma or equivalent; Hospitality Diploma or degree preferred.
• 1–2 years experience in guest‑facing roles within luxury hospitality or customer service.
• Strong communication skills and a passion for delivering exceptional guest experiences.

Required skills

What we offer

• Opportunity to work in a world‑class luxury resort with a prestigious brand.
• Professional development and career progression within the Jumeirah group.
• Competitive benefits package aligned with industry standards.