Guest Relations Executive – Margaux Pastry Boutique

Jumeirah

🇬🇧 English

restaurant reservation systems Micros Microsoft Office

Job description

About the role

Join the Margaux Pastry Boutique at Jumeirah Mina Al Salam as a Guest Relations Executive, providing a warm, friendly and prompt welcome to all restaurant guests while ensuring seamless service throughout their visit.

Key responsibilities

Man the hostess desk or restaurant entrance at all times, greeting guests with a courteous and efficient welcome.
Manage restaurant reservations, bookings, parties and special requests in line with established SOPs.
Escort guests to their tables, demonstrating strong knowledge of menus, dishes, beverages and overall restaurant offerings.
Identify and respond to guest needs and complaints, delivering appropriate solutions and gathering feedback to improve the experience.
Maintain comprehensive knowledge of the restaurant layout, table arrangements and service flow.

Required profile

Ability to identify and respond to guest needs and complaints.
Strong knowledge of restaurant menus, dishes and beverage offerings.
Attention to detail in managing reservations and special requests.

Required skills

Restaurant reservation systems
Micros
Microsoft Office

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Published 1 month ago

Expires 2 weeks from now

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