Guest Relations Manager (Part‑time, Remote)

About the role

We are looking for a part‑time Guest Relations Manager to work remotely and ensure every guest interaction meets the highest standards of service. In this role you will act as the primary point of contact for guests, resolve concerns promptly, and help maintain a culture of exceptional hospitality.

Key responsibilities

• Manage day‑to‑day communications with guests, addressing inquiries and issues.
• Monitor and improve customer satisfaction metrics.
• Provide training, coaching, and guidance to team members on guest‑relations best practices.
• Collaborate with a virtual team to uphold consistent service standards.
• Identify and resolve operational problems that affect the guest experience.

Required profile

• Proven experience in guest relations or customer‑facing roles.
• Excellent verbal and written communication skills.
• Strong commitment to customer satisfaction and quick issue resolution.
• Organizational and problem‑solving abilities.
• Ability to work independently and as part of a remote team.
• Experience in hospitality, tourism, or related fields is a plus.

Required skills

What we offer

• Flexible part‑time remote schedule.
• Opportunity to influence service quality across a distributed team.
• Professional development in guest‑relations training.