Guest Relations Supervisor

About the role

The Guest Relations Supervisor ensures every guest receives a warm welcome, personalized attention, and professional service throughout their stay. This role oversees daily guest relations activities, manages VIP arrangements, and collaborates with other departments to deliver a seamless guest experience.

Key responsibilities

• Supervise daily guest relations operations and ensure compliance with Hilton service standards.
• Manage VIP guest arrangements and respond promptly to guest needs and complaints.
• Support Front Office operations and maintain accurate guest information.
• Coordinate with other hotel departments to ensure smooth guest experiences.

Required profile

• Previous experience in Guest Relations, Front Office, or a similar hospitality role.
• Strong communication, interpersonal, and problem‑solving skills.
• Ability to work under pressure, manage multiple tasks, and handle guest complaints professionally.
• Flexibility to work different shifts, weekends, and public holidays.

Required skills

• Familiarity with ONQ property management system.
• Knowledge of Synergy operational platform.
• Understanding of Hilton Honors loyalty program.