Guest Service Agent – Front Desk Hospitality

About the role

As a Guest Service Agent you will be the first point of contact for guests, delivering a warm welcome and ensuring a seamless stay. You will work on the front desk of a Hilton hotel in Dubai, creating memorable experiences that reflect the brand’s hospitality standards.

Key responsibilities

• Greet guests upon arrival, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell service assistance.
• Process guest departures, verify charges, handle payments, issue receipts and operate the point‑of‑sale system accurately.
• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions and local area information to assist guest inquiries.
• Promote hotel amenities and services using up‑selling techniques to maximize revenue.
• Respond to guest requests, resolve concerns promptly, and manage communications effectively.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity – always doing the right thing.
• Leadership – inspiring others.
• Teamwork – driving the best outcomes.
• Ownership – accountability for results.
• Focus on the now – urgency and discipline in every moment.