Guest Service Agent

About the role

As a Guest Service Agent at Novotel Hotels, you will be the first point of contact for guests, ensuring a memorable stay from arrival to departure. You will deliver exceptional service, personalize experiences, and promote hotel facilities.

Key responsibilities

• Greet guests, manage check‑in and check‑out, and settle accounts.
• Respond to guest requests promptly and add personalized touches.
• Promote hotel amenities and identify up‑selling opportunities to enhance the guest experience.

Required profile

• Service‑focused personality; prior hospitality experience is an asset.
• Experience with Opera or Opera Cloud (or similar property management systems).
• Fluency in English and Arabic; additional languages are a plus.
• Bachelor’s degree or relevant certifications.
• Background in a 5‑star hotel or comparable hotel industry experience.
• Currently residing in the UAE and available to join immediately.

Required skills

• Opera property management system
• Opera Cloud

What we offer

• Employee benefit card with discounted rates at Accor worldwide.
• Learning programs through Accor Academies.
• Opportunities for career development within the property and globally.
• Participation in corporate social responsibility activities.