Guest Service Officer - Front Office

About the role

Hyatt Centric Jumeirah Dubai, a lifestyle hotel in the heart of Dubai, is looking for a passionate, energetic and service-oriented Guest Service Officer to join its Front Office team. The officer is the first point of contact for guests, ensuring smooth check-in and check-out and welcoming, personalised interactions.

Key responsibilities

• Welcome guests warmly and handle all interactions professionally throughout their stay.
• Manage check-in and check-out, including room assignments, registration, billing and payments.
• Respond promptly to guest inquiries, requests and concerns, and handle complaints and service recovery with empathy.
• Maintain knowledge of hotel facilities, services, promotions, loyalty programmes and local attractions.
• Process reservations, room changes, special requests and guest profiles according to Hyatt standards.
• Coordinate with Housekeeping, Engineering, Food & Beverage and other departments.
• Operate Front Office systems accurately and maintain guest records and registration details.
• Perform cashiering duties: cash handling, foreign currency exchange, room charges, billing reconciliation and other financial transactions.
• Ensure compliance with brand standards, health, safety, security and confidentiality requirements, and support departmental targets.
• Take part in training and briefings, keep up personal grooming and appearance, and be flexible to cover other departments when needed.

Required profile

• Diploma or degree in Hospitality Management, Tourism or a related field preferred.
• Previous front office, guest services or customer-facing hospitality experience preferred.
• Fluency in English is required; additional languages are an advantage.
• Ability to work flexible shifts, including evenings, weekends and public holidays.

Required skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving ability.
• Proficiency in Microsoft Office; experience with Opera PMS is advantageous.