Guest Services Officer - Fitness

About the role

The Guest Services Officer – Fitness will be the first point of contact for guests using the fitness centre at Sofitel Dubai The Palm. You will ensure a welcoming atmosphere, provide information on facilities and classes, and support guests in achieving their wellness goals.

Key responsibilities

• Greet and assist guests upon arrival, offering a friendly and helpful attitude.
• Provide information on equipment, services, class schedules and promote additional fitness offerings.
• Monitor guest activity to ensure safety, proper equipment use and report any maintenance issues.
• Maintain cleanliness and organization of the fitness centre, including towels, lockers and equipment.
• Handle guest inquiries, complaints and ensure overall guest satisfaction.
• Process membership or day‑pass transactions and coordinate with housekeeping and maintenance teams.

Required profile

• Previous experience in customer service, preferably in a fitness or hospitality environment.
• Strong communication and interpersonal skills with a guest‑oriented mindset.
• Ability to remain calm and professional in high‑pressure situations.
• Basic knowledge of fitness equipment and wellness practices; certification is a plus.
• Flexibility to work early mornings, evenings, weekends and holidays.