Guest Services Officer - Fitness

About the role

Join Sofitel Dubai The Palm as a Guest Services Officer in the Fitness Centre, providing a warm welcome and assistance to guests using the resort’s fitness facilities.

Key responsibilities

• Greet and assist guests upon arrival, offering information on facilities, equipment, services, and class schedules.
• Monitor guest activity to ensure safety, proper equipment use, and a clean environment.
• Maintain cleanliness and organization of the fitness centre, including towels, locker rooms, and equipment.
• Report maintenance issues promptly and coordinate with housekeeping and maintenance teams.
• Handle guest complaints professionally and promote additional services such as personal training and wellness programs.
• Assist with checking in guests, processing membership or day‑pass transactions, and replenishing fitness‑related stock.

Required profile

• Previous experience in a customer‑service role, preferably within fitness or hospitality.
• Strong communication, interpersonal, and problem‑solving skills with a guest‑oriented mindset.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.

Required skills

• Basic knowledge of fitness equipment and wellness practices.
• Proficiency in using booking systems or guest‑management software.