Head of CDZ Operations – MEA

About the role

Lead the MEA CDZ Operations for DHL Global Forwarding, driving business process optimisation, quality improvement and productivity across the region.

Key responsibilities

• Review and optimise existing processes, SOPs and workflows, identifying inefficiencies and implementing best practices.
• Lead projects to improve productivity, quality and customer service, ensuring consistent process adherence.
• Develop and implement customs quality assurance, root‑cause analysis and AI/automation tools to reduce manual work.
• Manage exposures related to customs, ports, health, handling centres and other authorities, ensuring compliance with global guidelines.
• Oversee digital transformation initiatives, training programmes and audit readiness across the MEA region.

Required profile

• Minimum 5 years experience in freight forwarding and business process or finance management.
• Strong strategic orientation with hands‑on execution capability.
• Excellent analytical, results‑driven and change‑management skills.
• Cross‑cultural competence and relevant experience in the African logistics market.

Required skills

• Project and programme management.
• Process optimisation and performance measurement.
• Digital transformation and automation implementation.
• Customs operations and quality assurance.

What we offer

• Opportunities in a global company with career development prospects.
• Competitive salary.
• Equal opportunity employment with a focus on diversity and inclusion.