Head of Information Technology

About the role

Eatx, a Dubai-grown hospitality group founded by Australian chef Tom Arnel with a portfolio of 10 F&B brands, is looking for an experienced Head of IT. This is a strategic leadership role covering technology strategy, infrastructure and digital transformation across a growing portfolio of brands and multiple locations, suited to someone who understands both technology and hospitality operations.

Key responsibilities

• Lead group-wide IT strategy, digital transformation and technology roadmap
• Oversee IT infrastructure, networks, cybersecurity and 24/7 business continuity across all venues and Head Office
• Drive POS, ERP, inventory, reservations, HR/payroll, CRM and system integrations
• Establish data, BI, flash reporting and real-time outlet profitability and margin visibility
• Set up IT governance, access controls, revenue assurance and internal controls
• Lead technology setup for new restaurant openings and expansion projects
• Build and develop the IT team and manage key technology vendors and SLAs
• Own IT budgeting, cost optimisation and technology investment ROI
• Partner with Operations, Finance and senior leadership on technology-driven efficiency and guest experience

Required profile

• 10+ years of progressive IT leadership experience, preferably in hospitality / F&B
• Experience managing multi-site / multi-brand environments
• Commercially minded, with strong understanding of data, reporting and revenue controls
• Strategic leader able to drive transformation while managing day-to-day operational continuity

Required skills

• Restaurant POS systems
• ERP and system integrations
• IT infrastructure and cybersecurity