Help Desk Coordinator (Arabic Speaker)

About the role

Salayel Hospitality is looking for a Help Desk Coordinator fluent in Arabic and English to provide proactive administrative and helpdesk support to its Operations and Property Management teams. The role ensures smooth day-to-day operations, effective communication, accurate documentation and timely reporting in line with company policies.

Key responsibilities

• Manage and respond to helpdesk calls, emails and service requests, log and track them through the helpdesk system, and escalate unresolved issues to management
• Coordinate with internal teams and service providers on maintenance and operational requests, and liaise with HR, Finance, Procurement, IT and external providers
• Provide administrative support to Operations, Property and Assistant Property Managers, maintain records, databases and filing systems, and manage schedules and diaries
• Monitor office supplies, manage inventory and replenish stock when needed
• Maintain SOPs, operational manuals and shared drive documentation, prepare daily, weekly, monthly and ad hoc reports, and keep transmittal, attendance and leave records
• Support document control, coordinate administrative staff such as drivers, cleaners and office assistants, and handle tenant and employee queries in Arabic and English

Required profile

• Diploma in any discipline; Administration or Business Administration preferred
• Office Management certification is an advantage
• Minimum 3 years of experience in helpdesk coordination, administration or operations support
• Experience in property management, facilities management or service coordination is preferred
• Fluency in spoken and written Arabic and English is mandatory

Required skills

• Familiarity with ERP systems, CAFM systems or helpdesk platforms
• Advanced MS Office skills
• Strong knowledge of helpdesk coordination and administrative processes