Help Desk Coordinator

About the role

The Help Desk Coordinator provides proactive administrative and helpdesk support to the Operations and Property Management teams, keeping day-to-day operations running smoothly, communication effective, documentation accurate and reporting timely in line with company policies.

Key responsibilities

• Manage and respond to all incoming helpdesk calls and service requests, supporting end users and service providers and escalating issues, complaints and operational concerns to management when needed.
• Provide prompt administrative support and respond to employee queries.
• Support Operations Managers, Property Managers and Assistant Property Managers; maintain records, databases and filing systems (electronic and physical); manage schedules and diaries.
• Monitor office supplies, manage inventory and coordinate replenishment; coordinate office maintenance and resolve day-to-day office issues.
• Maintain, update and control SOPs, operational manuals and shared drive documentation, and ensure property manuals stay consistent across all sites.
• Prepare daily, weekly, monthly and ad hoc operational reports, and maintain transmittal logs, attendance and leave records.
• Liaise with HR, Finance, Procurement, IT and service partners, and support administrative staff such as drivers, cleaners and office assistants.

Required profile

• Diploma in any discipline (administration preferred); Office Management certification is an advantage.
• At least 3 years' experience in administration or helpdesk/office coordination.
• Ability to handle urgent, short-notice requests and flexibility in working hours and duties.

Required skills

• Strong knowledge of office administration and documentation control.
• Familiarity with ERP or back-office systems.
• Advanced MS Office skills.
• Excellent communication, organisation and attention to detail.