Housekeeping Order Taker

About the role

The Housekeeping Order Taker handles all guest requests for internal services, ensuring they are processed promptly and according to hotel standards. This role supports the housekeeping team by coordinating supplies, managing communications, and maintaining accurate records to enhance the guest experience.

Key responsibilities

• Attend and handle guest requests for internal services, following hotel standards and procedures.
• Answer calls, wake‑up calls and messages using proper telephone etiquette.
• Maintain inventory, monitor supplies, and update order requirements in the FMC system with approval.
• Coordinate with all departments to meet guest and operational needs.
• Manage housekeeping office tasks, filing, logbooks, and guest history updates.
• Ensure equipment cleanliness and area tidiness per the Housekeeping Operations Manual.
• Participate in daily line‑up briefings and report any guest comments or complaints.
• Handle departmental attendance, rosters, and payroll queries.

What we offer

• Competitive salary.
• Duty meals provided (breakfast, lunch, dinner, midnight meal) plus coffee breaks.
• Vacation tickets and other hotel benefits.
• Medical insurance.