IT Support Engineer / Helpdesk Engineer

About the role

BlackStone eIT is hiring a full-time IT Support Engineer (Helpdesk Engineer) in Ajman. The role covers receiving, diagnosing and resolving incidents and service requests through the approved ITSM platform, supporting users' devices and accounts, and escalating specialist issues.

Key responsibilities

• Receive, diagnose and resolve incidents and service requests through the approved ITSM platform.
• Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard apps.
• Provide user-account, access, password and Microsoft 365 support within security controls.
• Configure, deploy, replace and recover endpoint devices and maintain asset records.
• Support meeting rooms, conferencing equipment and common workplace technology.
• Escalate unresolved or specialist issues with complete diagnostics and evidence.
• Maintain knowledge articles, resolution notes and recurring-issue records.
• Follow security, confidentiality and data-handling requirements across all assigned locations.

Required profile

• 5+ years of professional end-user computing, desktop support or service support experience.
• Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting and printers.
• Arabic and English communication skills strongly preferred.

Required skills

• Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM tools.
• ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.