Key Account Manager (Personal Health) – E‑Commerce

About the role

Own end‑to‑end e‑commerce account management for assigned online retailers, marketplaces and digital partners across GCC countries. Drive sales, develop commercial plans and execute digital‑focused initiatives for Philips Personal Health.

Key responsibilities

• Forecast online sales and revenue, create customer‑tailored commercial plans and execute digital sales initiatives.
• Build and maintain strong relationships with key e‑commerce players while developing strategic online account plans.
• Identify growth opportunities such as assortment optimisation, visibility enhancements, upsell/cross‑sell potential and new digital activations.
• Drive excellence in digital execution, including content quality, search visibility, online campaigns and conversion optimisation.
• Collaborate with cross‑functional teams (Marketing, Pricing, Finance, Supply Chain, etc.) to deliver aligned online initiatives.
• Monitor and analyse digital performance metrics (traffic, conversion, share of search, availability, content compliance) for data‑driven decisions.
• Manage and develop distributors involved in e‑commerce operations within GCC markets.
• Contribute to continuous improvement of online channel strategy, tools and processes.

Required profile

• Approximately 10 years of sales/account management experience with strong e‑commerce exposure in FMCG or consumer electronics.
• Proven experience managing e‑commerce accounts (marketplaces, pure players, omnichannel retailers) in GCC countries.
• Distributor management experience in GCC markets (mandatory).
• Bachelor’s degree, fluency in English and Arabic, willingness to travel as required.

Required skills

• Strong digital commercial understanding, including online retail media.
• Content management and digital shelf performance expertise.
• E‑commerce analytics and data‑driven decision‑making.