Luxury Hotel Concierge

About the role

Salayel Hospitality is hiring a Concierge in Abu Dhabi. The role delivers exceptional, personalized guest service in a luxury hospitality setting, ensuring seamless experiences through reservations, transportation and tailored arrangements, while keeping the highest level of discretion and confidentiality for VVIP and high-profile guests.

Key responsibilities

• Welcome guests warmly and professionally on arrival
• Assist with dining reservations, transportation and local arrangements
• Coordinate airport transfers, limousine bookings and private transportation
• Arrange appointments, wellness activities and external services
• Maintain up-to-date knowledge of Abu Dhabi attractions, restaurants and events
• Handle guest inquiries, special requests and complaints discreetly, keeping guest information confidential
• Work closely with Front Office, Housekeeping, F&B and Security teams
• Manage couriers, parcels and guest deliveries
• Help with VIP room preparations and special occasion arrangements
• Keep accurate records of guest preferences and service follow-ups
• Ensure compliance with company standards, safety policies and service protocols

Required profile

• Minimum 2-4 years' experience as Concierge or Guest Relations in a luxury hotel or premium hospitality environment
• Experience handling VIP / high-profile guests preferred
• Strong English communication; additional languages are an advantage
• Excellent knowledge of Abu Dhabi city, attractions and lifestyle services
• Professional appearance and grooming
• High level of discretion, confidentiality and cultural sensitivity
• Strong organization, multitasking and problem-solving skills

Required skills

• Proficiency in MS Office
• Proficiency in hotel PMS systems
• Guest service mindset, attention to detail and emotional intelligence