Manager RBBG Due Diligence Oversight

About the role

The RBBG Due Diligence Oversight Manager is responsible for supervising customer due diligence and enhanced due diligence activities across the Retail Banking Group. This role ensures that onboarding, periodic KYC refreshes, trigger‑event reviews and financial crime risk oversight are performed in line with internal policies and regulatory expectations.

Key responsibilities

• Oversee onboarding and enhanced due diligence reviews for Retail Banking Group customers, confirming that KYC documentation, risk assessments, source of funds, source of wealth, occupation and income information are complete and substantiated before account opening.
• Validate customer risk ratings and ensure proportionate enhanced due diligence for higher‑risk segments such as PEPs, FPEPs, RCAs, high‑net‑worth individuals, non‑resident customers and complex wealth structures.
• Assess customer profiles, account purpose, expected activity, and source of income to ensure consistency and reasonableness.
• Engage with Relationship Managers and onboarding teams to resolve KYC gaps, financial crime risk escalations, sanctions and name‑screening matters.
• Support source‑of‑funds and source‑of‑wealth assessments and drive remediation of identified deficiencies.

Required profile

• Demonstrated experience in AML/KYC, customer due diligence and financial crime risk management within a banking environment.
• Strong knowledge of regulatory expectations and internal compliance policies.
• Ability to provide supervision, guidance and subject‑matter expertise to teams handling retail individual customer profiles.
• Excellent interpersonal skills for effective collaboration with colleagues, relationship managers and customers.

Required skills