Omnichannel Technology Analyst

About the role

The Omnichannel Technology Analyst leads end‑to‑end delivery of strategic omnichannel initiatives across Sephora Middle East, bridging business, technology, and operations to enhance customer experience and drive digital transformation.

Key responsibilities

• Support project delivery of omnichannel solutions, ensuring alignment with enterprise architecture and global standards.
• Manage full lifecycle of initiatives from discovery through deployment, hypercare, and operational handover.
• Coordinate solution delivery across platforms such as Salesforce Commerce Cloud, Fluent Commerce OMS, SAP, CRM & Loyalty, retail applications, middleware, APIs, and payment systems.
• Collaborate with stakeholders to define requirements, map customer journeys, and validate technical feasibility.
• Plan deployments, conduct cutover preparation, and oversee hypercare activities to ensure smooth production rollout.
• Identify and mitigate project risks, dependencies, and integration challenges.
• Support continuous improvement of omnichannel capabilities, automation, and operational efficiency.
• Build strong relationships with digital, retail, CRM, finance, marketing, supply chain, and technology teams, facilitating governance and executive reporting.

Required profile

• 5‑7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
• Proven ability to gather requirements, map processes, write user stories, and coordinate UAT.
• Experience with eCommerce, OMS, CRM, Loyalty, retail applications, payments, APIs or enterprise integrations.
• Bachelor’s degree in IT, Computer Science, Business, Engineering or related field.
• Agile, Scrum, business analysis or project delivery certification is a plus.
• Strong analytical, documentation and problem‑solving skills with attention to detail.
• Fluent in English; Arabic and/or French a plus.

Required skills

• Salesforce Commerce Cloud (SFCC)
• Fluent Commerce OMS
• SAP
• CRM and Loyalty platforms
• Retail applications
• Middleware and APIs
• Payment solutions
• Agile/Scrum methodologies