Online Content Operations Manager

About the role

Ounass is seeking an Online Content Operations Manager to lead commercial content across its digital channels, driving engagement, conversion and AI‑powered workflow improvements.

Key responsibilities

• Plan and deliver always‑on commercial content for website, homepage, CRM, newsletters and social media, translating trading calendars into engaging copy.
• Oversee English and Arabic copywriting, translation and localisation while ensuring brand consistency.
• Manage content publishing, quality assurance and governance using Contentful and Jira.
• Analyse performance data to optimise click‑through rates, engagement and commercial outcomes.
• Partner with the Content Automation Strategist to test and implement AI and automation solutions, measuring efficiency gains.
• Lead, coach and develop a team of content professionals, fostering collaboration with Trading, Buying, Marketing and Creative teams.

Required profile

• 6–8+ years in content marketing, editorial, e‑commerce or retail, preferably in luxury or fast‑paced environments.
• Strong commercial mindset with data‑driven decision making.
• Excellent English copywriting and editorial skills; Arabic localisation experience is a plus.
• Proven ability to manage high volumes of content across multiple channels while maintaining quality.

Required skills

• Contentful
• Jira
• AI and automation tools (experience with implementation preferred)

What we offer

• Opportunity to shape luxury e‑commerce content strategy in the Middle East.
• Exposure to AI and automation projects.
• Career growth with cross‑functional collaboration.
• Diverse and inclusive work environment.