Operations Manager – 3PL & Special Handling Network

About the role

Amazon is looking for an experienced Operations Manager to lead its 3PL and special handling network across the MENA region. You will ensure third‑party logistics partners meet Amazon’s standards for performance, cost, and continuous improvement while travelling up to 40% of the time.

Key responsibilities

• Manage performance, cost and capacity of external fulfillment logistics providers (3PL).
• Monitor and analyse customer experience and delivery performance.
• Develop and maintain KPIs and SLAs with 3PL partners.
• Lead major projects to support business and selection growth in MENA operations.
• Drive process improvements and cost‑optimization initiatives with internal and external stakeholders.
• Optimize import container flow in collaboration with Amazon Global Logistics.
• Participate in contract negotiations with external fulfillment partners.
• Prioritise projects, evaluate software feature requests and set stakeholder expectations.
• Maintain strong communication channels across Amazon Retail and external fulfillment teams.

Required profile

• 2+ years of employee and performance management experience.
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Willingness to work flexible schedules, including weekends, nights and holidays.
• Ability to travel up to 40% across UAE and the broader MENA region.

Required skills

• Contract negotiations
• Provider relationship management
• Network integration
• Continuous improvement
• Cost optimization
• Process improvement
• Performance management
• Cost management
• Escalation processes