Operations Manager – Capacity & Process Improvement

About the role

We are seeking an experienced Operations Manager to support a leading AI lab in training language models on professional document, spreadsheet, and slide deck tasks. The role is fully remote, flexible, and focuses on creating, evaluating, and refining AI‑generated outputs across core operational workflows.

Key responsibilities

• Develop and refine capacity planning models, standard operating procedure playbooks, workflow process maps, inventory forecasting spreadsheets, process improvement business cases, and operational readiness checklists.
• Collaborate with AI researchers to train and evaluate language models on professional document creation, spreadsheet analysis, and slide deck design.
• Ensure high‑quality output with expert‑level craftsmanship in documents, spreadsheets, and slide presentations.

Required profile

• Minimum 4 years of experience in operations management, capacity planning, or continuous process improvement.
• Proven track record managing capacity planning models, inventory forecasting spreadsheets, or workflow process maps in a fast‑paced environment.
• Experience authoring SOP playbooks and process improvement business cases that reduced cost or cycle time.
• Exceptional written communication and meticulous attention to detail.

Required skills

• Workflow process maps
• Slide craftsmanship
• Inventory forecasting spreadsheets
• Standard operating procedure playbooks
• Capacity planning models
• Process improvement business cases