Outlet Supervisor – Seven Sports Bar

About the role

We are seeking a passionate and service‑oriented Outlet Supervisor to join the Food & Beverage team at NH Collection Dubai The Palm. You will support daily outlet operations, lead the team, and ensure high standards of guest satisfaction.

Key responsibilities

• Supervise daily outlet operations, ensuring smooth and efficient service.
• Lead, motivate and support team members to deliver exceptional guest experiences.
• Conduct shift briefings, monitor service quality and maintain outlet standards.
• Engage with guests, handle feedback or complaints professionally.
• Support revenue targets, control costs, and encourage upselling.
• Monitor stock levels, manage requisitions and ensure proper handling of F&B products.
• Oversee accurate billing, cash handling and POS procedures.
• Assist with scheduling, training, coaching and development of staff.
• Ensure compliance with food safety, hygiene, health and safety standards.
• Coordinate with Kitchen, Stewarding and other departments for seamless operations.

Required profile

• Diploma or degree in Hospitality Management, Food & Beverage or related field (preferred).
• Previous experience in Food & Beverage operations, preferably in a hotel or upscale restaurant.
• Supervisory or team‑leading experience (preferred).
• Strong leadership, communication and interpersonal abilities.
• Excellent guest‑service and problem‑solving skills.
• Good command of written and spoken English; additional languages are a plus.
• Flexibility to work shifts, weekends and public holidays.

Required skills

• Knowledge of POS systems.