Product Intern – SoftPOS (Fintech)

About the role

As a Product Intern focused on SoftPOS, you will be at the heart of a fast‑growing fintech that turns phones into payment terminals. You will work directly with merchants, restaurant staff and diners to uncover real‑world usage patterns and translate those insights into product improvements.

Key responsibilities

• Conduct user research to identify pain points for merchants, staff and customers.
• Perform market research on emerging trends in SoftPOS and payment terminals.
• Benchmark qlub SoftPOS against competitors on features, UX and value‑added services.
• Carry out gap analysis to spot opportunities for the next product version.
• Support the product revamp by turning research findings into actionable recommendations.

Required profile

• Experience thriving in a fast‑moving, high‑growth environment.
• Ability to make strong decisions with incomplete information.
• Ownership mindset – think like an operator, not just a coordinator.
• Passion for solving hard problems in payments, hospitality and customer experience.

Required skills

• Structured research approach – able to scope, run and interpret studies.
• Fluency in English.
• Familiarity with Figma.
• Proficiency with spreadsheets and survey platforms.

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally.
• Opportunity to solve challenging problems in payments, hospitality and customer experience.
• Fast‑moving environment where great ideas quickly become reality.
• Close collaboration with experienced operators, builders and industry experts.
• Chance to leave a visible mark on one of the fastest‑growing restaurant‑technology companies.