Product Specialist – Supply Chain Management (Air & Sea)

About the role

The Product Specialist for Supply Chain Management Services (Air & Sea) will support DSV's Order Management platform across the Arabian Gulf cluster. Based in Dubai, the role acts as a key interface between country teams, Global Product, IT, Control Towers and customers, ensuring smooth onboarding and lifecycle management.

Key responsibilities

• Configure and onboard customers on DSV's SCM order management platform, covering demo and production environments.
• Manage customer configurations, portal setup, user access, permissions and support end‑to‑end User Acceptance Testing.
• Design and document customer SCM solutions, gather requirements and submit enhancement requests to Global Product Management.
• Support Commercial and Operations teams in defining appropriate SCM/Order Management solutions and ensure alignment with global governance.
• Enable Control Tower onboarding, maintain data flows, service matrices and exception‑management documentation.
• Provide first‑line support for SCM‑related incidents via ServiceNow, coordinate escalations and track resolutions.

Required profile

• Strong understanding of Supply Chain Management and Order Management solutions.
• Experience with customer onboarding, configuration and digital logistics platforms.
• Familiarity with Control Tower operating models, data flows and exception management.
• Excellent stakeholder management and communication skills across local, cluster and global teams.

Required skills

• CargoWise One
• Tango
• ServiceNow