Quality Assurance Manager

About the role

The Quality Assurance Manager ensures the consistent application of academic and operational quality standards across the college. By conducting compliance checks, verifying records and monitoring corrective actions, the role strengthens audit readiness and continuous improvement of institutional processes.

Key responsibilities

• Perform regular compliance and quality checks on academic and operational processes.
• Verify documentary evidence, maintain controlled records and audit trails.
• Track non‑conformities, corrective actions and deadlines, ensuring closure evidence is documented.
• Prepare management reports, dashboards and performance summaries for senior leadership.
• Coordinate with faculty, administrators and process owners to resolve quality issues.
• Support staff awareness of quality procedures and contribute to process‑improvement initiatives.

Required profile

• Bachelor's degree in quality management, business administration, education, engineering or a related field (UAE NQF Level 7 minimum; Level 9 preferred).
• 3+ years of experience in quality control, assurance, compliance, audit or academic administration.
• Experience conducting process checks, reviewing evidence and preparing audit documentation.
• Experience within higher education or other regulated service environments (essential).
• Desirable experience in a multicultural UAE/GCC organization.

Required skills

• Application of quality control methods, sampling principles, checklists and root‑cause analysis.
• Interpretation of policies, standards and accreditation requirements.
• Maintenance of controlled documents, registers and version histories.
• Proficiency with Excel, Microsoft Office, dashboards, databases and document‑management systems.
• Knowledge of ISO 9001, institutional accreditation frameworks and outcome‑based education.