Quality Supervisor (Emirati) – Marriott Al Forsan

About the role

The Quality Supervisor ensures smooth office operations and high standards of guest service at Marriott Al Forsan. This position supports management in staff development and acts as the first point of contact for the Guarantee of Fair Treatment/Open Door Policy.

Key responsibilities

• Receive, distribute and manage incoming faxes, mail and electronic documents, ensuring timely delivery to guests and staff.
• Maintain office equipment, coordinate repairs, and follow up to confirm issues are resolved.
• Enter, retrieve and update information in computer databases, handling reservations and guest inquiries.
• Assist management with hiring, training, scheduling, evaluating, counseling and disciplining employees.
• Uphold company policies, professional appearance standards and confidentiality of proprietary information.
• Welcome guests, address service needs, assist individuals with disabilities and provide accurate information about property services.

Required profile

• Demonstrated ability to support and motivate a team, serving as a role model for fair treatment.
• Strong communication skills, both written and verbal, with a professional telephone etiquette.
• Ability to maintain positive working relationships and respond appropriately to employee concerns.
• Physical capability to move objects up to 10 lb without assistance.