Receptionist – Front Desk at Luxury Resort

About the role

Ensures high quality customer service while following all safety protocols. Ensures a smooth flow of customers through the store.

Key responsibilities

• Answers, screens, and forwards incoming phone calls in accordance with procedures.
• Processes managed care plans and obtains required documents from insurance companies.
• Provides customers with basic and accurate information.
• Schedules and confirms appointments, follow‑up visits and classes.
• Files patient records daily and prepares files for the next day’s appointments.
• Checks order status and notifies customers of arrivals or delays.
• Maintains a tidy and presentable reception area with all necessary materials.
• Receives, sorts, and distributes daily mail and deliveries while managing office supply inventory.
• Participates in mandatory communication meetings.

Required profile

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0‑2 years of related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• Additional foreign language (Russian or German) is an asset.
• High School Diploma or equivalent.

What we offer

• Competitive salary with duty meals (breakfast, lunch, dinner, midnight snack) and coffee breaks.
• Vacation tickets and additional benefits provided by the hotel.
• Medical insurance coverage.
• Supportive multicultural work environment with opportunities for career growth and professional development.