Receptionist

About the role

GEMS Education is looking for a professional, friendly and customer-focused Receptionist to join its school team. The successful candidate will be the first point of contact for parents, visitors, students and staff, providing excellent customer service and administrative support.

Key responsibilities

• Welcome visitors and give a positive first impression of the school
• Handle telephone calls, emails and enquiries professionally and on time
• Give accurate information on admissions, school services and general enquiries
• Keep the front desk covered throughout the school day
• Record and manage visitor, caller and student attendance records
• Process Transfer Certificates (TCs) and keep accurate documentation
• Handle parent concerns and escalate them when needed
• Support the school with general administrative and secretarial work
• Maintain confidentiality and follow school policies, attend meetings and work with colleagues

Required profile

• Fluent English and Arabic speaker
• High school education including Arabic, English and Maths
• At least one year of experience as a receptionist or in a customer service role
• Effective written and spoken communication and interpersonal skills in a diverse environment
• Ability to multi-task and cope with peaks of demand

Required skills

• Proficient secretarial and computer skills
• Microsoft Office (advanced use is an advantage)