Recovery Agent – Car Rental

About the role

As a Recovery Agent, you'll be the front line of Milele's recovery function for its car rental and Leasing‑to‑Own (LTO) business. You will manage daily traffic‑fine tracking, follow up on overdue rental and LTO payments, and ensure customers and the fleet stay compliant with UAE traffic regulations while working closely with the Recovery Lead, Sales, Fleet and Finance teams.

Key responsibilities

• Download and update daily traffic‑fine details from Dubai Police and RTA websites, keeping the master tracker accurate.
• Review pending and disputed fines, verify records and follow up with customers to ensure timely clearance.
• Send morning and evening Amber Alert notifications and reminders to customers with outstanding fines or dues.
• Follow up on overdue rental and LTO payments, escalating unresolved cases to the Recovery Lead as needed.
• Action vehicle blocking/unblocking requests for non‑compliant customers, communicating clearly throughout the process.
• Create purchase orders and coordinate with Finance to confirm payments received and ensure accurate invoicing in Odoo.
• Maintain up‑to‑date tracker sheets reflecting fine and payment status.
• Respond to customer queries related to fines and recoveries with professionalism and urgency.

Required profile

• Strong organisational skills and attention to detail, with the ability to manage multiple cases simultaneously.
• Comfortable working with Microsoft Office and ERP/tracking systems such as Odoo; willing to learn RTA/Dubai Police portals.
• Good communication skills in English (Arabic or Hindi/Urdu a plus) and a customer‑friendly, solution‑focused approach.
• Ability to stay calm and effective under pressure with time‑sensitive, high‑volume tasks.
• A team player who takes ownership and follows through on open items.

Required skills

• Microsoft Office
• Odoo (ERP/tracking system)
• RTA/Dubai Police portal navigation