Remote Social Media Community Manager

About the role

We are seeking a Remote Social Media Community Manager to join a global leader in software development and technology. In this full‑time position you will moderate user‑generated content, foster engagement, and help create a positive experience across our digital platforms.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies that increase active participation and improve user retention.
• Respond promptly to member inquiries, feedback, and escalations in a professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Required profile

• Proven experience moderating online communities or forums with a focus on quality and inclusivity.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Required skills