Reservations Agent (Arabic Speaker)
W Hotels · Abou Dabi
Job description
About the role
The Reservations Agent will handle all reservation requests, changes, and cancellations via phone, fax, or mail, ensuring guests receive accurate information and excellent service.
Key responsibilities
- Process reservation requests, verify room availability, rates, and guarantee policies.
- Document special requests, handle complimentary, employee discount, travel agent, and wholesale reservations.
- Provide information on property facilities, services, and answer guest inquiries.
- Follow sales techniques to maximize revenue and adhere to escalation procedures for guest concerns.
Required profile
- High school diploma or G.E.D. equivalent.
- Fluent Arabic and English communication skills.
- Ability to lift and move objects up to 10 pounds.
Required skills
- Proficiency in using reservation systems to input codes and rates.
- Clear, professional telephone etiquette and customer service skills.
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Published 6 hours ago
Expires 1 month from now
5 views · 0 interested
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W Hotels
Abou Dabi