Reservations Agent
Millennium Place Barsha Heights · Dubai
Job description
About the role
The Reservations Agent is the first point of contact for guests seeking to book rooms at Millennium Place Barsha Heights. You will deliver excellent customer service across multiple channels while ensuring accurate and efficient reservation handling.
Key responsibilities
- Assist guests in making room reservations via phone, email, and online platforms.
- Provide information on room availability, rates, and hotel amenities.
- Process guest reservations accurately and efficiently, verifying guest and payment details.
- Address inquiries and concerns related to bookings and accommodation.
- Promote special offers, packages, and discounts to enhance the guest experience.
- Maintain up‑to‑date knowledge of hotel policies, procedures, and room types.
- Collaborate with the reservations team to manage room inventory and handle group bookings.
- Uphold high standards of customer service, professionalism, and adherence to health, safety, and environmental policies.
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Published 5 hours ago
Expires 2 weeks from now
6 views · 0 interested
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Millennium Place Barsha Heights
Dubai